This is the quickest option, but if the issue stems from your personal files, it may not correct the problem. I think there was a way to fix this error on Windows 8 by moving the install. Once that is done, your Surface tablet will be as good as new. This post ranks high in search engines so it deservers more answers to the topic. Warning: Before performing any of these steps, consider backing p your personal files. If you have any experience with Microsoft Surface tech support or warranty service, please share them in the comments section below. Refurbished and Open Boxed items are also under the Manufacturer warranty however they may or may not accept the warranty claim, it will depends on the manufacture policy.
If you're using the on-screen keyboard, tap or click the Shift key. You can check for available updates for your Microsoft Surface by launching Windows Update. This is the quickest option, but if the issue stems from your personal files, it may not correct the problem. After resetting to factory settings After you complete the reset, you will need to perform the first-time system setup, just like when first activating the device. Step 8: Choose either Just remove my files or Fully clean the drive. Would you like to answer one of these instead? A refresh will also not affect apps you have installed.
You can use Backup and Restore Center to restore backups. For example, if you are recycling your Surface, you should choose to clean the drive. All your applications are stored on the Microsoft Store servers, so the first thing you should do from here is open the Store, tap on My Apps and begin re-installation. Surface tablet powers on ok but that is it, stays on locked screen and cannot unlock. To reset your Surface without logging in, please try the following: 1.
This deletes all of your files, personal settings, and installed apps. This is the quickest option, but if the issue stems from your personal files, it may not correct the problem. Performing a Refresh resets your Windows files. Hold the Shift Key, and select Restart while still holding the key down. Antes de iniciar recuerda que este proceso reinstala Windows y las aplicaciones que vinieron instaladas de fábrica en Surface; por lo que todos tus archivos personales serán borrados. Step 2: From the Windows sign-in screen, tap or click the Power Power icon button in the lower right corner of the sign-in screen. To create a recovery drive, you will need to download recovery image for your from the Microsoft Support website.
Perform a Windows Update on your Microsoft Surface One thing I always try first when I encounter issues with an electronic gadget is to update the firmware. Make your selection, then follow the on-screen instructions. Good luck with fixing your Microsoft Surface! It is impossible to recover your data after doing a hard reset, so online backup is always important. Tap the power button to turn it back on. You will get the oportunity but please follow the instructions completely. Tap the power button to turn it back on. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset.
We recommend contacting the manufacturer to learn about their Warranty Policy or purchasing a full coverage Warranty services. The Surface logo will appear and the reset operation will begin. After restarting the device you need to go through the setup wizard. Therefore, Windows also includes a restart method that runs from the login screen. There are two methods to on the Microsoft Surface, each tailored to a different situation depending on the errors you experience; this article will explain both these ways to restore your Surface to its factory settings and re-install windows. Surface restarts and the Surface logo displays while Windows prepares to reset your Surface. The recovery partition on a Microsoft Surface unit is a hidden partition on the drive.
Reset process will take approx. Taxes, shipping, and other charges are extra and vary. Open Box: comes with a One Year Manufacturer's Limited Warranty, unless otherwise specified. I did all the research for you, it works perfectly! Either reset method removes all personal data and third-party apps from the system with the option to securely erase all files. Surface Pen sold separately for Surface Go, Surface Pro 6, Surface Laptop 2, and Surface Book 2. Press and hold the Left Shift key at the Login screen. Microsoft Retail Stores and Microsoft.
Make your selection, then follow the on-screen instructions. Press and hold the Left Shift key at the Login screen 4. So now I put the information out for anyone else that needs help. Es ideal para eliminar tu información personal antes de venderla o regalarla. Read this, then tap on Next. Make sure to back up all your information and collect any product keys, serial numbers or installation files that you will need to restore the Surface after the factory reset is complete.
Step 4: While the Shift key is still pressed, tap or click Restart. Do so at your own risk. Not the answer you're looking for? For extended 1 Year warranty, we offer Warranty service Certified Preowned: 60 Days Manufacturer's Limited Warranty. Luckily, for Windows devices like the , restoring factory settings can be easy. Make your selection, then follow the on-screen instructions.
This option is only available for those who upgraded their devices from a previous version of Windows. Claim 2: Laptop 2 has more battery life than any MacBook: Disclaimer 2: Comparison of Surface Laptop 2 battery life up to 14. If you can not login to your device for whatever reason, or you just need to factory reset the device, these links will help you. Step 5: Tap or click Troubleshoot. Connected my phone to the usb port and this charges so power is coming through but not reconizing any devices. Once the surface logo appears, wait for circling dots to appear and then hold power for 6-10 seconds to turn device off again. Offer valid for purchases at participating U.