Noel Burgess Certified Pedant Claims to know a bit about Windows Live Mail. The links at the end of this post may help you collect troubleshooting data. Additional support options Elevated support options While the support services included with Office 365 meet the needs of many customers, customers with more advanced requirements or complex environments should consider paid support options from Microsoft. The Microsoft Support Official Twitter Account is. With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support.
Authorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. The administrator is expected to provide initial assistance for the customer's users. Examples of issue types and severity levels are shown in the following table. You can call during local business hours, Monday through Friday. Learn about finding answers from other customers in the. However, Project Online Professional always gives you the latest version of Project.
Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance. You can call during local business hours, Monday through Friday. See if it solves your issues. After hearing my query, Carlos asked to remotely access my system. The community forums are monitored by trained Microsoft support agents who can help resolve your issue. Hopefully this won't also render the site frustrating and of little use to vintage users who do not have the resources or capability to progress. You may then try and visit this page for Chat support.
Re: Previous Windows versions 7 - 8. The expected wait time for a call back is indicated in the Need help? Technical support initial response times Initial response time is based on the severity levels described above and the type of Office 365 subscription. I started searching for answers in the community forum; it took about 10 minutes of searching, but I found answers for each of my questions, complete with screenshots. Let our community help You can also to find known issues and trending topics, or to post a new question. A single user, customer, or service is partially affected. For more information about how Microsoft uses the data that you provide when you contact Microsoft Office 365 support, please see the. Depending on the particular system configuration and the categories selected, Microsoft Product Support Reports might take between 7 to 25 minutes or more to complete the data collection.
Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. Severity A is available only for technical support. Pre-sales support Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. The phone teams need to be equally on the ball. I would love to see more forum topics, videos and Virtual Assistant training for the Surface Pen, which is a vital component of the Surface experience. Shared support responsibilities Microsoft understands that receiving timely technical support from qualified professionals is a key aspect of cloud services.
The situation has moderate business impact and can be dealt with during business hours. He informed me erroneously that it was impossible to do so and that I could only, at best, delay them for a few hours. If additional translation assistance is required, support engineers can remain on the line and arrange for a translator to join the call. For links to developer support options, see. Save time by starting your service request online. Hello, Effective July 2018, the Microsoft Community forums listed below will shift support scope and Microsoft staff will no longer provide technical support there. Pre-sales support Pre-sales support for Office 365 provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.
Microsoft Product Support Lifecycle Posted by on Microsoft publishes their end of support lifecycle dates and they are freely available on their website. Severity level Operations and support description Examples Sev A Critical One or more services aren't accessible or are unusable. Using a secure connection, the support professional can view your desktop and perform diagnostics and troubleshooting steps. Community and self-service support options Self-service support is available for all Office 365 plans, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the. Microsoft continues to tweak its tech support to deliver the best possible service. Since our last tech support showdown, the company has greatly expanded its video offering on its YouTube channel. The company has greatly expanded its video offerings on from last year, from 50 videos to more than 100.
And in any case, you will never receive a legitimate call from Microsoft or its partners to charge you for computer fixes. For more information, see and. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should contact. However, the bot stumbled on how to set Pen shortcuts, asking me if I wanted to order new pen tips instead of addressing my issue. The forums will still be moderated by Microsoft agents to ensure participants can engage in a safe and positive environment.
It remains to be seen how this peer-to-peer support arrangement works. Hello, Effective July 2018, the Microsoft Community forums listed below will shift support scope and Microsoft staff will no longer provide technical support there. When I finally spoke with Thomas, I asked if there was a way to stop forced updates. How do I get the product or assurance the product will be sent as ordered and paid for? For a list of standalone plans, see. These elevated support offers include quicker response objectives, the ability to set issue severity level, and access to additional technical resources and support account management.