Those words haunt me, but will become part of my lexicon and daily routine from this day forward. Overall, do not come to this branch. Reload this Yelp page and try your search again. My life was trapped inside that computer and I feared I would watch it flushed away, along with whatever ailed my Mac. During my multiple visits, my questions were answered because I was going to do the iPhone upgrade program so I would get the AppleCare included. I admired his courage and adventurous spirit as he broke through the barriers of impossibilities.
I've been trying to figure this out on and off for more than a week. Even though they were absolutely packed, they said they would put me in because my phone was 'unusable'. Select a date, fill in your contact info, and be sure to arrive early for your appointment. But since Apple Stores are always so busy, you should make an appointment in advance if you want to get help. At the start of our appointment I warned him that I suspected hardware issues and how the problem started.
I've received tech support twice and bought a MacBook Air for college from here. There were some very knowledgeable people there that knew exactly what to do and what I needed and how to help me. There are a lot of staff members here, but not all are well trained. Maybe if we all complain, Apple will see how they are disappointing us and allow us to make appointments online but I believe that corporate wide it is currently impossible to do so. This time I was there start to finish less than 3 hours. I was taking care of right away Andy each step I had to go to from purchasing the phone having the phone set up having it turned as well as paying for it and buying other items for it was expedited quickly. I can tell he was a genuinely nice guy and really tried to help me but I'm guessing he was new so he wasn't really sure what was going on and he continued to walk back and forth from the genius bar to go to talk to his supervisor.
I came away with a renewed faith in all things Apple. After waiting 45 mins, I finally have the employee help me only to run off and help a total of three other customers during my appointment. Yes it has and it's a bit more complicated. When I received my phone I was told they couldn't find my old screen protector and there was nothing they could do. My genius, by the name of James, looked so much younger than the others.
My last trip there I went to buy my iPhone 8+. You can call us on our toll-free number 1-888-278 1960. I explained the battery issue to the associate holding an i-pad who took down my contact info so they can notify me when we should come back to check-in. ÇÇÇ There is no problem if you wish to post a link to my answer in another discussion; however, plagiarizing my entire post except for the last sentence by simply cutting and pasting it here or anywhere for that matter - quotes or not - since it looks as though it is yours is a problem and not appreciated. Note: If you need to use the restroom, make sure you get one of the associates to escort you into the back! Apple would prefer you exhaust all other options in dealing with an issue before you make a Genius Bar reservation. This will result in a page listing your products; choose your product and follow the prompts from there.
Excuse me I brought it in without that issue and you guys said you were able to repair it and now you are telling me it's water damaged and I have to pay 549 for it? In addition, we cover topics relevant to niches like developers, designers and others. Using the Apple store app on my iPad the appointment was scheduled without a problem, just like it used to be through the web site. What I hadn't counted on was all the reviews published online about the store in general and that location in particular. You can also search near a city, place, or address instead. I was 5 minutes late because finding parking was a bit difficult and was told by an associate that I'd have to wait because my appointment time had already passed.
I waited patiently, and waited and waited. In the end, corporate provided a replacement. In addition to news, opinion and information, Apple World Today provides resources for deals, software updates and more. The reps at the store are always great, but the system had really degraded. It was a pleasure to do business here today and I will be stopping back when I increase my need for Apple tech. All Rights Reserved Fair Housing:. And the attitude from David was uncalled for.
And because we are continually adding feedback from users like you, we are able to keep refining our accuracy. And remember, anyone can make a Genius Bar appointment. What I do know, and probably all that matters is my data is safe. You can also search near a city, place, or address instead. I was not informed to take my screen protector off. They're very pleasant and professional and wanting to help the customers and their needs.
If you're still having trouble, check out. And the company has made it a bit more difficult to schedule a Genius Bar appointment at your local Apple retail store. The whole thing was just so inconvenient. I came here initially to purchase a new laptop, but had also wanted to learn a bit more about customizing my purchase. Then Microcenter couldn't do what I needed them to do, so the next day I came in and bought a new laptop.
Honestly, the whole experience was a little degrading. I received my text and we waited on the left lane to check-in with another associate holding an i-pad as well. Good morning everybody, thanks for stopping by to read my review. When he came back, miracle of miracles, my computer in its last moments of life coughed up its secrets, and with the external hard drive I'd just purchased the backup began. I felt like I was in a zoo with the number of people inside, and it didn't help that no assistance was offered throughout my visit which lasted about 40 minutes in terms of waiting around.