To enable this you have to hit the settings wheel at the top right when viewing any camera, then you will see the camera list below the Hikvision logo. I'd love to get rid of the cloud altogether for this intercom system, please do add valuable info on how to achieve that if you can So things have evolved somewhat since yesterday. I have never seen any of this product lines advertised here Spain , but it might be another story in other countries. So now whenever I reboot the indoor unit, I see that it queries dev. If I eventually get to the bottom of how to connect the intercom to any of their mobile apps I'll let you know too please do the same if you get there first. Please note that this guide requires you to already have a hik-connect.
Having trouble scanning the code or doing this over the web interface? The video intercom system has been available in the Venezuelan market for about a year, and it was only a few weeks ago that I saw the products appear on the overseas website. This seems to be a very recent product line from HikVision suffering from poor documentation and little information over the web of other people's experiences. Hopefully this post will help more people in the western world at least, probably this is a finished product in the chinese market to stay away from Hikvision's intercom family of products until they integrate this properly with their mobile app ecosystem. I'm waiting for a reply for a few days now and they seem to be waiting for someone at Hikvision support to reply to them. But port forwarding is required Step 5. The documentation is somewhat limited and I've been able to configure the system mainly by trial and error.
Miguel Hikvision develops their products for their local market China , and later on some products make it to the global market, while others never do. Feel free to leave any comments below or if you get stuck. Not exactly an ip camera, but I'm getting desperate here so I thought I'd give the forum a try. If so, I would ask for support, and if you are unable to get it up and running, I would just send it back for a refund. Kindly contact the dealer from which you bought the product regarding your question.
If you do not have an account yet, please reference our then return to this guide to continue. This is driving me crazy. It seems to me that the app isn't ready yet to support this feature. The fact that there is already an english manual available is a good thing, while the fact that that line of products is not on Hikvision's web site and is not sold on any of the global markets is a bad thing. That why is not supported by our European technical support.
I think its just a matter of time for Hikvision to get their act straight and start supporting the features stated on their fluffy marketing brochure. You can click the plus icon at the top of the screen and go to manual adding. You may find you have to set your own custom verification code on the latest firmware. . Attached are my settings when it's working.
Then enter the device username and password before hitting the save icon at the top right to hopefully see the camera number update and the option to 'Start Live View' at the bottom! I don't know what else to do, can any kind soul provide support? Those products often have no english manuals, no english firmwares, and no support if you don't know chinese. How To Add Your Device and View Your Cameras With The Hik-Connect App This guide will walk you through the process of adding a device to your hik-connect app. I bought these from , seemed legit enough. Cheers , nice to hear that someone's on the same boat In case you're still having issues with the new ringtone feature available on the 1. Then click into each of the camera's setting to enable push notifications for the individual camera you wish to have this working for You can name them here also. There's solid evidence of Dahua having their intercom system neatly integrated with a mobile app as shown on this video: I brought this topic with my hikvision dealer and he seemed receptive to this option since he's also a Dahua representative, I'll explore this next week.
Then I do it all over again. You might end up with loads and loads of notifications, so we recommend if using motion at all times for recording you use one of the smart events such as line crossing within set hours only. Thanks for the info not really reassuring but it is what it is. Should you wish to share device access to another user account you will have to login to and use the share function to enable them to add it at step 5 meaning port forwarding is required - they cannot add it from within the basic Hik-Connect section unfortunately. They've been really kind and quick to support me but they seem a bit lost at this point. . .
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