Re-sync the wireless keyboard and mouse connections. Please check your mouse to see if there is a receiver inside of the battery compartment door. This may sound like a dumb suggestion but trust me, I've had this issue before , but did you double check to make sure the usb plug didn't come lose? I was very close to taking the advice above and unscrewing the keyboard to get at its innards, but before I did, I ran my finger firmly over every single key and function key on the keyboard. When replacing the batteries look for the positive symbol a plus sign + imprinted near the battery compartment or battery cover. Open Device Manager: Move the cursor to the lower left corner of the Start screen and right-click. You might also please indicate your exact Dell model so we can look up Dell drivers if necessary.
Your old drivers can even be backed up and restored in case any problems occur. We will find it for you. I guess with the new keyboard, i couldn't find any new drivers or something. Today the wifi wouldn't turn on. . Preferably take a technician's help to perform this step.
If you want to do it yourself you can refer to the service manual for details on safety precautions: Do reply with results. The problem for me appeared to be a sticking key. I did not find any thing that looked wrong. It said plug in the receiver and it should work. I really don't know why it stopped and why it started again. Either way 20 minutes work saved me from having to buy a new keyboard I also had exactly the same problem: keyboard and mouse were working fine, then keyboard suddenly stopped.
It will then scan your computer and identify any problem drivers. Hopefully we can find a solution for you. Test the key that isn't working in more than one program such as , a , and your preferred. Tip You can also try blowing away any debris in the spaces between your keys using a can of. Power Off the computer and disconnect any power source or external devices attached to it. How do I troubleshoot my wireless keyboard and mouse? Note: The steps provided in the link mainly works for Microsoft hardware but the steps can be applied to any wireless keyboard and mouse. Also follow the generic troubleshooting steps mentioned in the link to connect a wireless keyboard and mouse to a computer.
Or, you can click the Update Drivers button at the bottom to automatically download and install the correct version of all the drivers that are missing or out-of-date on your system. Im going out of my mind trying to fix this laptop. I don't know if that was the reason or not, but it was a light drop and nothing else happened that should've made it non-functional. I had the same problem and could not find any answers on the internet but have now managed to fix this problem on my keyboard by doing the following I opened up the keyboard by removing all the small screws on the back of the keyboard and removed the touch membranes and unscrewed the clamp and removed the flexible circuit board. This jumper you can find on the motherboard.
This will release and flea power stored in the computer. Another way if you didn't fancy taking the back off too. Wireless keyboards are easy to install and are compatible with numerous operating systems and machines. Just hope it keeps working for the foreseeable future. Insert batteries into the keyboard. Hope this information is helpful.
Some systems ship with the receiver already preinstalled in the unit itself. Try using the keyboard and mouse in their respective ports and check if it works. Connect the wireless signal receiver to your computer. This gateway is eguiped with a system restore outside windows by holding F11 while computer boots up. This can resolve the problem, at least temporarily, so that other troubleshooting steps can be applied. Your wireless keyboard set is now connected.
It seems that I can only use a wired keyboard! Do not install any software given in the link as it will not help you if you do not have a Microsoft Hardware. A friend bought the same one and had no problems so I did too! You can like posts to share the love. Check if there is any yellow color question mark or exclamation mark next to the device. Wireless devices eliminate the extra cords that can get tangled and limit movement and mobility. If keyboard error messages display, remove old keyboard software before the keyboard can be used. Thanks and Regards, Santosh Y — Microsoft Support Visit our Forum and let us know what you think.