Your Surface will now be wiped and Windows 10 will be reinstalled. Should you need further assistance, feel free to get back to us. Having problems with your Microsoft Surface? How to reset your Surface, if don't want to lose data from your surface? I pressed the ok button and had no issues. This is the quickest option, but if the issue stems from your personal files, it may not correct the problem. For cases like this, have an image backup ready. The apps, drivers, and updates installed after the restore point will be removed. After about 30 minuts your tablet is ready to use.
So I decided to do a factory reset. Step 3: Under Remove everything and reinstall Windows, tap Get Started. Select it when you are ready. Allow the device enough time to complete the process. There are a few methods for resetting Windows 10 to the factory setting on your Surface.
Right know also, I have no other apps installed and I am only running internet explorer luckily this works and chrome which I just downloaded and I can feel the device is already warm in the back. Please tell me there is something I can do because at this stage it looks as though I have to bin the laptop. I had a bitlocker bluescreen come up. I did not install Bitlocker, but I followed the instruction and got my 48 digit recovery key via another device. As i was doing a factory reset, i came across this message and i dont know what it means. On a side note, is anyone else having heating issues with the device.
Select the Surface device and type your Surface's serial number. I cant find a way to get to the update menu I believe the menu I should be looking for is thie one following below, however I cant access this as my settings icon is inactive and I don't know how to get to this any other way I hope you wont tire of trying to help Thank you again Thanks for getting back to us. This is the quickest option, but if the issue stems from your personal files, it may not correct the problem. How to perform a hard reset after forgetting your Surface Pro password? All other apps will be removed and must be reinstalled manually. As a good practice, after an update is performed, launch Windows Update again to see if additional updates are available. How to change the battery in your Surface Pen Having a Surface Pen included in the sale is no doubt a big selling point.
Luckily, for Windows devices like the , restoring factory settings can be easy. Step 2: On the search box, enter: recovery. Step 3: While holding down the volume-down button, press and release the power button. This is the quickest option, but if the issue stems from your personal files, it may not correct the problem. Make your selection, then follow the on-screen instructions. Also just noticed that the Snipping tool doesn't work so I am guessing none of the desktop apps are working :.
In some cases, you can delete the forgotten password or lock pattern from your device as well. The settings icon on the taskbar doesnt work 4. All your applications are stored on the Microsoft Store servers, so the first thing you should do from here is open the Store, tap on My Apps and begin re-installation. If you are about to sell your phone and you want to wipe your personal data, or if your phone affected with virus you have to do a hard reset. If you only encrypted the system drive, there is no need to clean the whole disk.
There will no doubt be a lot of questions about the condition of the device, and you definitely want to make sure it's been wiped of all your data before sending it off to its new owner. Press cancel to reject this change request and continue. When I requested a reset, via troubleshoot, , it just said unable to reset. Meanwhile, I suggest that your create a new user account to further isolate if the new user account is corrupted. Do so at your own risk. Press and hold the Volume-Down - button and press the Power button to start up your tablet. This option is only available for those who upgraded their devices from a previous version of Windows.
Hi, We would like to know more about the issues you're experiencing with your Surface Pro device. Could you please help us? You should not delete this partition to free disk space, because the partition contains a copy of the factory image. To create a recovery drive, you will need to download recovery image for your from the Microsoft Support website. You should now see a screen with a number of management options. You'll eventually see the initial setup pop up, and at this point, you can put in a temporary username or you can leave it alone and let the new owner set it up when they receive it. Windows offers to create this for you.
The Surface logo will appear and the reset operation will begin. Then, you can install windows. This means that you can reinstall Windows 10 and then simply check for updates to complete setting up your device. This can take up to a few hours, so leave your Surface plugged in and let it do its thing. Make sure to back up all your information and collect any product keys, serial numbers or installation files that you will need to restore the Surface after the factory reset is complete. I tried running the setup by double clicking the file inside the bootable pendrive.
It did seem to solve few of my issues settings and other desktop apps are accessible but the look and feel is still not close to anything when it was before I first reset it. Not sure if there's an issue with the pendrive or something, i wasnot able to boot through it. This will take a few minutes, so be sure to allow the device enough time to complete the process. There are no tiles in the start screen 3. Since your other comments say you don't know what those words are, you're almost certainly fine to clear it. I took it to a repair place and they said they couldn't reset, suggested I change the hard drive, I agreed but the hard drive is connected to the mother board. Bottom line: take the time to make one or two backups and you'll be able to rest easy knowing your data is safe while you transition between devices.