I don't think I have ever received such poor service. They literally spent days trying to find a solution, including sending the units to their experts in Markham for diagnosis no cost. The Genius will use this to check if your device is in warranty. The courier sent someone to pick up the item, I provided Apple with her name; however, she didn't have the order number, therefore, they wouldn't release the item to her. In Indianapolis, we only have one store. We need a flagship Apple store here in Toronto.
August 02, 2011 The Apple Store at Eaton Centre caters to all of your Mac and iPod needs. Using a special algorithm, the application provides the customer a wait time based on issue priorities. . I'm distressed by the responses to this thread. You will save yourself money, time and frustration. Heck even the Regent St store in London has better retail service and that place is insanely packed.
Check in with the person holding an iPad at the front of the store and you'll be put into their queue, and on your way much faster. There's also a large bench at the back for Genius Bar appointments. The in-store pickup policy is too strict. Sounds exactly like our store. After you pass diagnostics they enter the replacement service order on their ipads and bring the batteries out from the back to get the serial numbers. Finally some good salespeople who care about their customers. I brought it over to this location across from my office since they had replaced my screen last month.
A friend of mine works there and mentioned that they have been looking for a new retail space for a while but the mall has limited availability for what they want at this point. They really need to have a damn corner where their people will go stand when they are ready to see a customer. Jan 16th, 2018 11:01 am Funny. I brought into the Genius bar, they ran a quick test, told me there was no hope. They waited for in-store to receive confirmation that their name was reflective on the order. But this just feels like any generic Apple Store. Nobody ever showed up to sell me a phone.
As a side note, while I was in the store, the customer after me was picking up his phone and same thing happened to him. I am 100% confident in their diagnosis much more than i was after the 5 minute visit to Genius bar. I brought my Macbook Pro in to have the video card replaced and I was told it would be ready within 3 to 5 days. I have two Apple Stores within about a 15 minute drive of me, just in different directions. Pro tip: Smaller items cases, chargers etc. They even promised me that repairs would be fixed within 6 months.
They took my phone number so we were free to roam the mall. Fortunately, the selection of tech toys and requisite accessories make window shopping. Another possibility is that you will receive a replacement device, in which case you would want your data transferred. Time waiting for Genius: 15 minutes. Not cool, not for the price we pay for their hardware.
That depends on the issue. If this is not the case in your Apple Store or you are lost, any employee will be happy to help point you in the right direction. They should realize that Apple customers value their experience and costs are secondary. If you are keen to get hands-on support with your hardware issues via the Apple store then you are at right place. Jan 15th, 2018 1:43 pm Thanks for the level of details. This continued until I finally was able to pick it up a full 10 days after I had originally dropped it off.
It's literally 5-6 clicks and typing in a postal code to filter stores by location. Apple Stores will operate essentially like restaurants that provide diners with pagers and wait times instead of holding empty tables while people are waiting. The directive does not identify a reason for the shortage, which has been ongoing since at least March. The guy I spoke to told me he could open it up and replace the parts I knew were broken, but it would be expensive and not a guarantee because water damage is pretty brutal. Epilogue: After getting an email from Apple right around the store's closing time last night that my iMac was ready, I got it back this morning with a new logic board. Someone was having a bad day, I guess.
. But the Apple Store in Eaton Centre is definitely a fun place to browse and play around with new electronics. Keep in mind that the Genius Bar is a popular service, so the first available appointment might be weeks in advance. He was astounding from start to finish. In addition to enhancing Apple Store features, Ahrendts has the Apple Retail management team and increased communication with retail employees in the field by way of. Each has experience solving every kind of hardware and software-related problems. The day before I had Jason and he was wonderful as well.
I can imagine a huge flagship store on Bloor Street. I have never seen anyone like Mason- he worked so hard and was apologetic and meticulous trying to put these covers on. Yes, they are expensive products, but also very good quality. In order for you to make a booking, you'll need to sign-in to your Apple account. Usually there are cancellations or no-shows or whatever, and even if they aren't, if you sound desperate enough, they try their best to fit you in.