I am so happy to be able to contact Tech Support Guy, because you always know the right way to go. Thankyou for your advice and for all your help. Needless to say I am up set and threatened them that I would post on software sites of their rip off. Over 400 million devices rely on Avast! I have made several request for refunds of their overcharging my credit card and promised it would be done in no more than ten days. I already have Mcafee, which costs money just to protect you from a virus. I have submitted refund requests for the two orders and I got a request ref no. For Avast Antivirus, you can also of your license file by providing the email address you used to make the purchase.
Please be respectful when posting. Actually, I could not download it, and when I checked your website, it informed me that you have no record of my order. More specifically, the refund department. Oct 7, 2017 The program updated recently with anti spy for the web cam and an updater, well since then my computer starts acting up. The thing I am concerned about is am I going to have this problem every year. Hi, George: Thanks for reaching out! I didn't renew or agree to purchase any software. I am glad they did.
It is hard to understand why Avast themselves receive such harsh critique when they are just trying to help, but in reality there is no helping the helpless. I'll post again as the dispute progresses. I do not have a computer. When I got re-directed somehow to another website, it protected me immediately, and even buzzed letting me know. Now I just have to figure out how to keep them from auto-renewing again.
I had to do a complete system restore which took all day and even then it was up and running for only a short time. On September 17, 2012 the Avast updated itself and almost immediately Every page on the internet I opened gave me an annoying alert. Cleanup simply will not open. Hi, Michael: We're sorry to hear you had this issue and would like to investigate. You can also send an email to Support HelpMeDownload.
They stole money from my account. You can do it yourself immediately via Digital River order portal or Avast Account — that works for both Avast official distributors Digital River and Nexway. I will never ever use any of their programs again. I'm still waiting for the refund to post to my account. I have had no contact with them. For more information, contact or directly.
You should be warned prior to automatically renewing so you can opt out prior to renewal and therefore not have to fight to get refund. I do not recall ordering any software from you, was this charge in error?? How can I obtain a copy of my order invoice? I did not select the auto renewal option. Also took most of a day to get the computer to run after removing Avast. We apologize for any confusion and want to help get this resolved for you. She insisted my trail was up.
Avast automatically charges my credit card for anti virus software each year. I didn't give them my. After that, I haven't received any e-mail from them. Can't find any news stories related to problems at Avast. Please contact us privately with your full name, contact email address, and additional details.
Ha, who would of thought that Microsoft was not involved in it, I didnt look it up to be honest, good catch. Perhaps then someone will wake up and contact me! Called my bank immediately and sent them the email that it was not suppose to be renewed, they are investigating as well. It saves your credit card info on your profile by default. This leading me to belive that it is a scam. Original review: April 21, 2019 I have installed Avast after malware got onto my computer, and I had to do a full restart of Windows 10. Please adjust your billing and remove this from my supposed account. No such account exists or so they say.
Thank you so much Avast, you have changed my life for the better. Have you seen this charge on your Visa card statement? My computer is a Medion, about 6 years old. Seems anything allied with Microsoft is a pain at best I do see your point. I'm done with Avast as soon as this is resolved. I said they should remove the virus without charging you any more, I have never heard of this! The anti virus software stopped working and could not get it to work so I removed the software from my computer. Thank all of you so very much for your response to my problem.